Agent was curtiously helpful and attempted to resolve a possible external problem to the best of he's ability

Hi  Zane,
Thank you for taking the time to share this feedback with us. It’s great to hear that the agent remained courteous, professional, and committed to assisting you, especially by taking the time to investigate a possible external issue and support you until the matter was addressed. That level of effort and care can make a real difference.
We’ll continue reinforcing this standard of support so future interactions reflect the same level of dedication and follow‑through. 
Kind regards,
Mweb Team