Again MWEB Very very very bad service.

This business still stay the worst service provider ever. Even their customer service is absolutely useless. I placed a previous service delivery review on this platform which they did not even bother about. on 21.11.2024 I was contacted by a customer service delivery agent with all sorts of excuses. I told her that the wrong router was delivered by them on 20/11/2024. also the account still reflects totally wrong information which she attempted to fix. I was promised that the mifi router will be replaced as an urgency on 22/11/2024. it is now 29/11/2024 and not a single word or correspondence regarding this. now all of a sudden the data show 0 on my ROUTER FOR NIGHT TIME. The actual deal id 120g day and 120g night. how can my child use 120g during the night. the app now also cannot show me how this was used as it is indicating trouble error. why must we always fight for service and still do not get what we pay for. I will have to contact the consumer board as they commit advertising *****.