After Sales Service, Non Existant.

I signed up with Mweb from 1st May on a 100mbps package. I was only connected on a 20mbps package. I queried this with Mweb on the 1st May, line speed test was conducted and confirmed by the tech dept that i was on a 20mbps package. A call was logged to rectify. Since then i have heard nothing, I have to constantly phone. Whoever you talk to, its always, oh sorry i cant assist its with activation's department, I speak to activation's department, then its someone else in back office? I'm now tired of calling and trying to get this resolved as no one from Mweb is concerned. To top this off i was charge for the 100mbps package. Calls logged since the 1st May, and from the list, 2 have been acknowledge, but nothing else has happened. One thing Mweb has got right is connection and billing, after that service is non existant. Call reference numbers are MWB***7 , MWB***2, MWB***, MWB***6, MWB***3, MWB***5, MWB***8, MWB***9, MWB***6, MWB***0, MWB***6, MWB***3, MWB***5, MWB***1, MWB***8, MWB***5, MWB***0, MWB***8, MWB***2, MWB***0, MWB***5, MWB***3, MWB***3, MWB***2, MWB***5, MWB***6, MWB***9.

Can someone sort this out?