Y
Yunus
1 reviews | Active since Apr 2026
28 Apr 2026, 09:26
AFTER SALES service ...
AFTER SALES service must be upgrade... SERIOUSLY.. NOT GOOD talking to a BOT... Last week WEDNESDAY I manged to spk to an AGENT.. The next day after it was disconnected... He's name is ADRIAN..I gave him a 10... then after that TRYING to follow-up a NEW AGENT appears and had to explain my situation over and over again.. Going forward I would like to have an AGENT (ADRAIN) available if any ISSUES arise... would you be so kind to forward this messgae to him... PLEASE..if it is not to much to ask... ADRAIN the muslim guy..Please...
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
28 Apr 2026, 09:39Hello Yunus.
Thank you for taking the time to share this experience. We hear your frustration around having to repeat your issue after already engaging with an agent, and we understand how important it is to feel continuity and proper handover when support is needed.It is great to hear that Adrian was able to assist you well and that you rated his support so highly. Feedback like this is valuable, and we will ensure your appreciation is shared with the relevant team for recognition.While we cannot assign a specific agent for future queries, we do aim to make sure any interaction you have is seamless and properly documented so you are not required to repeat your situation each time. We will also review your interaction to help improve consistency in our support process.We appreciate you bringing this to our attention, and your feedback will help us improve the overall after-sales experience.
Kind regards,
The Mweb Team
Thank you for taking the time to share this experience. We hear your frustration around having to repeat your issue after already engaging with an agent, and we understand how important it is to feel continuity and proper handover when support is needed.It is great to hear that Adrian was able to assist you well and that you rated his support so highly. Feedback like this is valuable, and we will ensure your appreciation is shared with the relevant team for recognition.While we cannot assign a specific agent for future queries, we do aim to make sure any interaction you have is seamless and properly documented so you are not required to repeat your situation each time. We will also review your interaction to help improve consistency in our support process.We appreciate you bringing this to our attention, and your feedback will help us improve the overall after-sales experience.
Kind regards,
The Mweb Team
Mweb's reply28 Apr 2026, 09:39
Official
Hello Yunus.
Thank you for taking the time to share this experience. We hear your frustration around having to repeat your issue after already engaging with an agent, and we understand how important it is to feel continuity and proper handover when support is needed.It is great to hear that Adrian was able to assist you well and that you rated his support so highly. Feedback like this is valuable, and we will ensure your appreciation is shared with the relevant team for recognition.While we cannot assign a specific agent for future queries, we do aim to make sure any interaction you have is seamless and properly documented so you are not required to repeat your situation each time. We will also review your interaction to help improve consistency in our support process.We appreciate you bringing this to our attention, and your feedback will help us improve the overall after-sales experience.
Kind regards,
The Mweb Team
Thank you for taking the time to share this experience. We hear your frustration around having to repeat your issue after already engaging with an agent, and we understand how important it is to feel continuity and proper handover when support is needed.It is great to hear that Adrian was able to assist you well and that you rated his support so highly. Feedback like this is valuable, and we will ensure your appreciation is shared with the relevant team for recognition.While we cannot assign a specific agent for future queries, we do aim to make sure any interaction you have is seamless and properly documented so you are not required to repeat your situation each time. We will also review your interaction to help improve consistency in our support process.We appreciate you bringing this to our attention, and your feedback will help us improve the overall after-sales experience.
Kind regards,
The Mweb Team