R
Rubbie
1 reviews | Active since Apr 2024
12 May 2026, 13:22
After receiving my f...
After receiving my fibre is not yet activated is now 2 weeks calling no assistance,nothing is happening only answering machine and now they said I’m owing I haven’t use fibre since was installed
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Mweb's replyOfficial
12 May 2026, 13:34Hi Rubbie, we understand how frustrating this has been, especially after waiting two weeks for activation while repeatedly trying to get assistance without meaningful progress. Receiving billing notifications before being able to use the service would understandably add to the frustration. We can confirm that the matter has now been escalated to our Technical Team to urgently investigate the activation issue and assist further. The team will review the status of the fibre installation and account to determine why the service has still not gone live. Further feedback will be provided once the investigation has been completed. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply12 May 2026, 13:34
Official
Hi Rubbie, we understand how frustrating this has been, especially after waiting two weeks for activation while repeatedly trying to get assistance without meaningful progress. Receiving billing notifications before being able to use the service would understandably add to the frustration. We can confirm that the matter has now been escalated to our Technical Team to urgently investigate the activation issue and assist further. The team will review the status of the fibre installation and account to determine why the service has still not gone live. Further feedback will be provided once the investigation has been completed. Kind regards,
The Mweb Team
The Mweb Team