Kg
K guru.k
1 reviews | Active since Apr 2026
19 Apr 2026, 15:18
After a week of trying to get in contact with an agent using the app , even using the review process and emailing the company
After a week of trying to get in contact with an agent using the app , even using the review process and emailing the company. With no results. Finally was able to connect with an agent on Sunday and was sorted out in quite a short period. So in my opinion the agent's are quite good. For the company I would definitely recommend that they employ more agent's because it's not fair to paying customers to go so long and have to go through such a headache to resolve issues. Maybe even a call back service. Like it or not these are not cheap services we pay for.
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Mweb's replyOfficial
20 Apr 2026, 08:51Hi K, we understand the frustration of having to spend a full week trying different support channels before finally reaching an agent, especially when the issue itself was then resolved quickly. That contrast between resolution speed and access to support is exactly what makes the experience feel unnecessarily difficult.
It’s good to hear that once you were connected, the assistance was effective and your issue was resolved within a short time. That reflects well on the quality of support provided by the team.
At the same time, your feedback around availability and accessibility is valid. Delays in reaching an agent and limited response across channels should not be the barrier when you’re already paying for a service that relies on timely support. Suggestions like improved staffing and a callback option are practical and aligned with what would make the experience more seamless for customers.
We appreciate you taking the time to share this, as it highlights exactly where improvements in access and responsiveness are needed alongside maintaining strong technical support.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply20 Apr 2026, 08:51
Official
Hi K, we understand the frustration of having to spend a full week trying different support channels before finally reaching an agent, especially when the issue itself was then resolved quickly. That contrast between resolution speed and access to support is exactly what makes the experience feel unnecessarily difficult.
It’s good to hear that once you were connected, the assistance was effective and your issue was resolved within a short time. That reflects well on the quality of support provided by the team.
At the same time, your feedback around availability and accessibility is valid. Delays in reaching an agent and limited response across channels should not be the barrier when you’re already paying for a service that relies on timely support. Suggestions like improved staffing and a callback option are practical and aligned with what would make the experience more seamless for customers.
We appreciate you taking the time to share this, as it highlights exactly where improvements in access and responsiveness are needed alongside maintaining strong technical support.
Kind regards,
The Mweb Team
The Mweb Team