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I have just signed up to get a fibre contract with Mweb. The beginning of the process was a breeze, I dealt with ‘find my fibre’ and the service was excellent. As the process went It was handed over to mweb and SADV. Sadv came and installed the fibre box and cable , and I was told that my router from mweb should have been delivered to me already. It wasn’t . They then said they would try and find out where it is, and then kindly waited at my house because mweb was supposed to deliver the router within the next hour. They did not. It has been a week that I have been trying to get hold of mweb, I’ve used around 60 minutes in airtime. Out of that 60 minutes I only got through to someone for about 10 minutes , and that was just them transferring me to the sales department. The rest of the 50 minutes I have been put through to sales at mweb (who is supposed to be able to tell me when my router is going to be delivered), the phone rings and rings , no answer. I have called over 20 times in the last 5 days and I STILL have not gotten through to anyone who can tell me when my router will be delivered. I have waisted so much airtime and time sitting listening to mwebs voice recording, I now know exactly what they say.

I do not know how they think they can run a business when they can not even answer the calls of their customers. It is absolutely ridiculous!!! #servicedeliverySAwhatagem!