ADSL/line down

ADSL /Landline Down I put this on a few days ago, between Telkom and MWEB, and have only had a message from Telkom requesting my landline number, STILL NOTHING HAS BEEN DONE! I have just logged yet another phone call to MWEB technical department. And its the same story, a technician was allocated yesterday. This is the same story I have been told for weeks. Well yesterday has come and gone, and today I still have no line, no internet access.... Meanwhile, I have paid MWEB for 3 weeks, with no service. When you don't pay, they cut you off, but they gladly carry on debiting your account, without sorting this out

I have uncapped ADSL with MWEB, with landline rental from Telkom. On 22 October 2017, my line went down, and has been down since then. I put a fault report through to Telkom on 23rd, and I have phone both Telkom AND MWEB numerous times. I keep getting the same lame excuse, that my fault has been escalated for a technician to be despatched as soon as possible. I get this sms every 2 or 3 days, and when I phone, its the same story, only then I am told that there is a technician in my area. This this is now the 3rd week with no internet service, yet, I must still pay both Telkom and MWEB for NO SERVICE. So far, no one is attending to my problem, and no one has been sent to sort this out. Telkom told me on 23rd October, that it is 8 - 10 days Max turnaround, MWEB told me the same thing last week so they can put pressure on Telkom. This is just going around in circles and neither Telkom NOR Mweb are doing anything to get my line sorted out. I am fedup