MNPF
MANUEL N. PONTES FILHO
1 reviews | Active since Dec 2011
15 Apr 2016, 11:44
ADSL SPEED SO SLOW FROM 0.17 TO 0.27 MBPS!!!
MWEB internet connection has been VERY bad since february and we had NO connection at all in some days. <br> I reported last month and they fixed the speed problem however still on and off sometimes. <br> NOW THE SPEED DROPPED AGAIN FROM YESTERDAY, ITS SO SLOW FROM 0.17 TO 0.27 MPBS DL SPEED! ITS UNACCEPTABLE! I CAN NOT EVEN OPEN A PAGE PROPERLY... I'M RECORDING EVERYTHING IF THEY WANT TO SEE... I NEED A MANAGER TO EMAIL ME WITH HIS FULL CONTACT FIRST BEFORE CALLING...<br> MWEB need to sort this out urgently and provide what i paid for. LAST CHANCE!
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
15 Apr 2016, 16:02Hello M.PONTES Filho,
Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.
We now see this matter as closed from our side.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Please see email sent.
Kind regards
MWEB Client Services
Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.
We now see this matter as closed from our side.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Please see email sent.
Kind regards
MWEB Client Services
Mweb's reply15 Apr 2016, 16:02
Official
Hello M.PONTES Filho,
Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.
We now see this matter as closed from our side.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Please see email sent.
Kind regards
MWEB Client Services
Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.
We now see this matter as closed from our side.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Please see email sent.
Kind regards
MWEB Client Services