SN
Sunny N

1 reviews | Active since Nov 2015

03 Nov 2015, 13:37

ADSL sales Internet

I was called by the agent purporting to be from Telkom. He refused to give me details as to how he had my number. When asked became evasive. Contacted the call centre *** and was put thru to a supervisor Clinton despite asking to speak to a manager. No managers available and will not provide names or contact numbers for fear of harrassment. we as consumers have absolutely no rights of harassment as this is what their calls are. When confronted Clinton advises that an email needs to be sent to their customer support at Ping. When asked for their contact at MWEB none was forthcoming. This is a serious Breach of Consumer Rights as this amounts to an unsolicited call more so misrepresenting oneself as an Employee of Telkom. This needs to be investigated by Telkom and if MWEB is responsible needs to also Clean up their ACT. Sunny Naidoo

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Replies (1)
Mweb
Mweb's reply04 Nov 2015, 09:26
Official
Hello sunnynaidoo,

Thank you for bringing this to our attention.

As per your discussion with our Customer service consultant, this matter has now been addressed.

Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services

Best regards,