YS
YUSUF S
1 reviews | Active since Mar 2009
23 Mar 2016, 09:36
ADSL LINE SPEED
Hi There<br> <br> 2 weeks ago my adsl line speed was upgraded to 10MB, since the line upgrade, my speeds have not sync past 5.2mb. Telkom's response to this when questioned, is did your ISP advise you that your line speed cannot sync past 6MB as that is the maximum speed your line can handle. My question is then why did MWEB go ahead with the upgrade if that was known? i have however called in last week Saturday requesting a downgrade back to my 4MB line speed. I waited for over 20 minutes waiting to speak to someone from your sales line upgrade/downgrade team before hanging up this morning. What is the progress of my ADSL line speed downgrade? everyday that goes by i am paying for a service that i am not receiving nor enjoying. <br> <br> IT SEEMS THE EASIEST AND QUICKEST WAY TO GET MWEB'S ATTENTION IS TO POST ON HELLO PETER AS THE DIRECT SERVICE CHANNELS OFFER POOR SERVICE AND LITTLE CLARITY.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
23 Mar 2016, 13:50Hello Justice Seeker..,
We have tried unsuccessfully to contact you on your listed numbers.
Our calls remain unanswered, please respond to our email with an alternate contact number in order for us to assist you.
Your case has been escalated to the relevant department to look into in the meanwhile, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
We have tried unsuccessfully to contact you on your listed numbers.
Our calls remain unanswered, please respond to our email with an alternate contact number in order for us to assist you.
Your case has been escalated to the relevant department to look into in the meanwhile, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply23 Mar 2016, 13:50
Official
Hello Justice Seeker..,
We have tried unsuccessfully to contact you on your listed numbers.
Our calls remain unanswered, please respond to our email with an alternate contact number in order for us to assist you.
Your case has been escalated to the relevant department to look into in the meanwhile, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
We have tried unsuccessfully to contact you on your listed numbers.
Our calls remain unanswered, please respond to our email with an alternate contact number in order for us to assist you.
Your case has been escalated to the relevant department to look into in the meanwhile, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,