DG
Dylan G
1 reviews | Active since Dec 2015
03 Dec 2015, 19:09
ADSL Line Problems
Dear Sir / Madam<br> <br> I am battling to get my ADSL line problem resolved.<br> <br> For the past 3 months my line have been giving me a problems, I have logged so many queries with MWEB and somehow it never get resolved.<br> <br> The latest feedback when I phone MWEB call centre when I follow up on the status quo is that between MWEB and Telkom they decided that the query has been resolved to my satisfaction without my consent. I pay for a service, I pay for a 4 Meg line, currently I receive less than 1.5meg when the line is actually working.<br> <br> MWEB recently communicated price increases, do not know how they justify this increases when I have no internet or the line size I am paying for.<br> <br> Please can you help to sort out my line problem.<br> <br> Looking forward to feedback ASAP<br> <br> Kind Regards<br> Dylan Geyer<br>
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
04 Dec 2015, 09:24Hello Dylan17,
Thank you for taking the time to raise your concerns.
Our customer care representative has been in contact with you.
We have found that there is audible noise on the telephone line, which would impact on the ADSL line sync speed.
A Technical call back has been arranged in order for us to troubleshoot, before referring back to Telkom.
We will continue to contact you until the query has been adequately resolved.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has been in contact with you.
We have found that there is audible noise on the telephone line, which would impact on the ADSL line sync speed.
A Technical call back has been arranged in order for us to troubleshoot, before referring back to Telkom.
We will continue to contact you until the query has been adequately resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply04 Dec 2015, 09:24
Official
Hello Dylan17,
Thank you for taking the time to raise your concerns.
Our customer care representative has been in contact with you.
We have found that there is audible noise on the telephone line, which would impact on the ADSL line sync speed.
A Technical call back has been arranged in order for us to troubleshoot, before referring back to Telkom.
We will continue to contact you until the query has been adequately resolved.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has been in contact with you.
We have found that there is audible noise on the telephone line, which would impact on the ADSL line sync speed.
A Technical call back has been arranged in order for us to troubleshoot, before referring back to Telkom.
We will continue to contact you until the query has been adequately resolved.
Kind regards
MWEB Client Services
Best regards,