IQ
Irene Q

1 reviews | Active since Oct 2016

08 Nov 2016, 13:36

ADSL line off NO reaction after fault report TWO weeks ago

<p>I moved my Telkom line to MWEB because I was promise speedier service.</p> <p>I have called the past few day EVERY day to no avail...</p> <p>I already suffered a loss of income for two weeks AND my boys at university cannit write the exams they are suppose to do online. I am paying a hell of a lot per month for adsl, please contact me because I was just now nr 36 in the qeue.</p> <p>Who is footing my cell bill? I want to cancel my contract and move to a more effective and less expensive provider.</p> <p>Ref nr for fault: 152ATK271016</p>

0
Replies (3)
Mweb
Mweb's reply08 Nov 2016, 15:04
Official

Good day irene-quist

Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.

As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services

IQ
Irene Q's update11 Nov 2016, 09:29
Reviewer Update

Thank you, although I still don't have internet.

Irene Quist

IQ
Irene Q's update07 Mar 2018, 13:47
Reviewer Update
This problem was sorted out. I appreciate it really very much. Thank you.