ADSL line off for more than a week. I work from ho

I reported my ADSL line is not working last week Thursday, Telkom tech came and I could see he cannot find the fault. Although he did his best. Came back and said it is an underground cable fault. Will be fixed by yesterday at the latest. No one reported anything else to me. I moved my line to MWEB because you promised better response time. What the hell, there was NO response. AND I am still paying my ADSL line with Telkom as well. YOU SAID IT WILL BE TRANSFERRED. DON'T YOU CHECK UP ON ACCOUNTS? YOU HAVE AN AGREEMENT WITH TELKOM, WHY AM I STILL BILLED IF YOU CANCELLED IT AT TELKOM AS YOU PROMISED? AND WHAT THE HELL IS GOING ON WITH MY LINE?????? I trade Forrex professionally and sell turnkey projects in Midstream Estate, WHO IS GOING TO MAKE UP FOR MY LOSS OF INCOME??? MWEB OR TELKOM?