IF
Ivan F
1 reviews | Active since Jan 2011
10 Dec 2015, 10:49
ADSL Line not working
informed Mweb that my ADSL line is down to investigate the matter, response from Mweb is to do a speed test on the line, what a response from an agent after i told him the line is down and has been down since the 25th of November 2015, will not be paying the invoice unless a credit note is received from Mweb and the line is fixed
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Mweb's replyOfficial
10 Dec 2015, 12:12Hello IVFourie,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed. The email response from our technical support for you to do a speed test was because they could see a connection from your router.
A technical specialist callback has now been logged for you.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed. The email response from our technical support for you to do a speed test was because they could see a connection from your router.
A technical specialist callback has now been logged for you.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply10 Dec 2015, 12:12
Official
Hello IVFourie,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed. The email response from our technical support for you to do a speed test was because they could see a connection from your router.
A technical specialist callback has now been logged for you.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed. The email response from our technical support for you to do a speed test was because they could see a connection from your router.
A technical specialist callback has now been logged for you.
Kind regards
MWEB Client Services
Best regards,