SD
Samantha D

1 reviews | Active since Mar 2015

22 Jul 2015, 10:24

ADSL line cut for second time this month

Good day,<br> <br> I actually can't believe the truly disappointing service that I have received from MWEB. For the second time this month my ADSL line has been cut. <br> <br> From the 29 June 2015 till the 14 July 2015 - we did not have any internet. MWEB like always passed the blame to Telkom and I was informed I would have to wait 7 - 10 working days for a technician from Telkom to come sort out the problem - I was then informed by Telkom on 11 July 2015 that no one would be coming out as I no longer have an ADSL line - it was cut as MWEB failed to communicate successful installation (which happened 3 months prior). Luckily after several calls to MWEB it was resolved and I got a new line and my internet was back on (14 July 2015).<br> <br> Yesterday I arrived home to no internet. I called MWEB and was informed that once again my ADSL line was cut. What is going on? I was assured that someone would contact me first thing this morning - still waiting.<br>

0
Replies (1)
Mweb
Mweb's reply22 Jul 2015, 12:35
Official
Hello sdockrall,

Thank you for raising your concerns.

We have tried unsuccessfully to contact you since this complaint was posted.

Our calls remain unanswered; please provide us with an alternate contact number in order for us to assist you.

Kind regards
MWEB Client Services