1 reviews | Active since Mar 2015
ADSL line cut for second time this month
Good day,<br> <br> I actually can't believe the truly disappointing service that I have received from MWEB. For the second time this month my ADSL line has been cut. <br> <br> From the 29 June 2015 till the 14 July 2015 - we did not have any internet. MWEB like always passed the blame to Telkom and I was informed I would have to wait 7 - 10 working days for a technician from Telkom to come sort out the problem - I was then informed by Telkom on 11 July 2015 that no one would be coming out as I no longer have an ADSL line - it was cut as MWEB failed to communicate successful installation (which happened 3 months prior). Luckily after several calls to MWEB it was resolved and I got a new line and my internet was back on (14 July 2015).<br> <br> Yesterday I arrived home to no internet. I called MWEB and was informed that once again my ADSL line was cut. What is going on? I was assured that someone would contact me first thing this morning - still waiting.<br>
Thank you for raising your concerns.
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered; please provide us with an alternate contact number in order for us to assist you.
Kind regards
MWEB Client Services
Thank you for raising your concerns.
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered; please provide us with an alternate contact number in order for us to assist you.
Kind regards
MWEB Client Services
