Adsl - Fibre Issues Come on Mweb where is the service ???? Does the CEO k now how bad it is ?

Mweb business one nearly two months with adsl line- I am told I must just pay with no refund !!! I have up graded three weeks ago to Fibre - no joy. The challenge is for you to phone your own help line numbers you can loose your mind. Today I am on call three - hold- hold then you get through and the line dies. Challenge is to get to follow up with anyone regarding this eventually after five hours on the phone on Wednesday I got to speak to Jody again - huge problem my address is being used by some else- Jody did phone me back , now I am trying to follow up. To follow up with Mweb Business is a full time profession - it is as though I have nothing else to do work wise. Terrible service indeed.