ADSL Down AGAIN

After the last storm on 03 February our ADSL & Telkom landline was down on 04.02.18, I duly reported the fault via sms to Telkom. The Telkom landline was rectified and operational by the 06.02.18, however the ADSL line was still down. I then decided to contact MWEB where I was told that I should take my router to a friends house and plug it in there to see if the unit was faulty.......I rep**** that I had no friends!!!! I was then told to take my router to the nearest computer repair shop to do the same thing!!!!! I rep**** that this was not possible. I was told that my fault would be escalated. I duly received an SMS to say a technician would be in touch. By the 08 February I had still not heard from anyone. Not hearing anything further I phoned again on the 13 February, I received a confirmation SMS from MWEB the following day 14 February again assuring me my fault had been escalated and a Telkom technician would be in touch. It is now the 19 February and we have been without our ADSL for 2 weeks. I am still expected to pay a full months subscription for a service that through no fault of my own I have not received. I have phoned again,. It was only when I asked to find out what my notice period was that I was assured that management would return my call within 24-48 hrs. Fingers crossed they don't get their wires crossed again. Totally unacceptable customer service. Before Telkom contracted out to OpenServe we would have a response within 24-48 hrs, never a problem. Hope the fat cats at Telkom choke on their ill gotten gains at the expense of us the consumer receiving none existent service by a contracted out service provider whose staff are obviously too few on the ground due to 'cost saving measures'. Just what the heck are we paying for....a larger phone bill.....