<p>I connected a line with Telkom on the 15th Nov and then app**** for the ADSL with Mweb and to date i still have no internet. I have called telkom and Mweb and they say the fault lies with each other and yet no one calls me back or can resolve the issue. I run a business from home and all im doing to loosing money and airtime trying to get this sorted, all i get is we will call you back and let you know. Or they just log a query. </p> <p>THen call me to ask why i have not made my monthly payments after i have asked every call centre agent i have spoken to, too make a note that i will not pay for a service i do not have. Its not rocket sceince. </p> <p>Today i will make my last attemp call to them to get this resolve or i am forced to cancel and get an MTN data line which will take 24 hours to work. .how i know this as i already took a small data bundle so that i can run from home in the meantime. It took me half a day and i was up and running.</p> <p> </p>
Good day dominique-alder
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service representative, this matter has now been addressed and we will investigate it going forward.
In the interim, we have forwarded your query to the relevant persons to follow up on the fault and to contact you should they have any feedback.
We will remain in contact with you until this line fault is resolved.
Kind regards
MWEB Client Services
Best regards,
Good day dominique-alder
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service representative, this matter has now been addressed and we will investigate it going forward.
In the interim, we have forwarded your query to the relevant persons to follow up on the fault and to contact you should they have any feedback.
We will remain in contact with you until this line fault is resolved.
Kind regards
MWEB Client Services
Best regards,
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