adsl connection

reported a connection problem where im paying for a 10mb adsl line and only conect at 2mb.i was told its a telkom problem and since i reported the problem nothing was done from either telkom side or mweb.everytime i was told the problem was escalated but up to now still no service.also reported that my telephone line was not working and also no service from telkom or mweb.now im paying for a service that im not getting and they just dont worry,typical of companies in south africa.