ADSL cannot connect to the internet

Contact *** Pertaining to [***] has been created for you.<br> <br> About 2 weeks ago I called the call centre to report my Fon Modem could not connect to the internet. After running through the basic settings, the operator was not able to resolve the issue. He forwarded it to the Technical Support Team. On 17th February, I received an email to say the problem had been resolved. However, I could still not connect.<br> <br> I contacted the call centre twice over the last week. We went through the settings in detail, but neither operator could resolve the problem and said they would let the technical support team know that it had not been fixed.<br> <br>