LO
Linda O

1 reviews | Active since Aug 2009

29 Dec 2017, 14:53

ADSL cancelled but still receive sms regarding Telkom outages

Upgraded from ADSL to LTE with MWeb yet still receive annoying sms's about the Telkom lines outages. Have checked on my profile and they have not updated this on their side and I am unable to update although it provides the choice to cancel. I'm not been charged but the sms's are really frequent and annoying. The Telkom cables were ****** too often which is why I upgraded to LTE and I do not have anything Telkom copper related anymore. Sending unnecessary sms's are also costly and it is a guarantee that I am not the only MWeb customer.

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Replies (1)
Mweb
Mweb's reply02 Jan 2018, 13:30
Official

Good day linda123

Thank you for raising this matter with us.

As discussed with our client service representative, this matter has now been addressed and resolved.

Should you have any further queries, feel free to call our contact center.

Kind regard
MWEB Client Services