adding a free email address but trying to get me to accept a debit order

I have been a long-time client of MWEB, and recently I wanted to add another email address to my hosting package, the package offers 5 free addresses of which I was only using 2.

I pay Mweb on a cash base as I do not believe in permitting companies to place a debit order on my account.

But when I tried to add the new address it took me to a page to confirm my banking details and accept the debit order mandate, adding the extra email address changes nothing in the billing so I don't see why this is necessary.

I asked this question on the chatbot and was told to phone in, now phoning need is the equivalent of standing in line at home affairs.

My other hosting provider allows me to add an address in cpanel, why does Mweb have to complicate things like this, people run dynamic businesses, and you need to make your product easy to manage.

I also sent an email about this, 2 days ago, no reply, so I am now in the process of finding a new host because I cannot wait for Mweb to get off their hands.