1 reviews | Active since Oct 2022
******** activity , without Reasons
Bad service, untrained workers Only lies to get you trap. Only concern about money and don't re about the bad service Been on the phone for over 30 minutes without answering, I wayee ***airtime online to get respond from any agent yet don't respond Pay my account on the *** each moth after *** of September payment, I was Debited again on the *** which i quickly made a Dispute and revised the payment, Today they discount and expect me to made payment, so that they can collect money twice a month, The chat assistant can't provide relevant answer and Solution
They sale lies just to get you signed up and get trap into them. Very very bad experience with unless so all Mweb under the services call opon serve.
Hi Saint,
We understand how frustrating this experience has been, especially after spending so long trying to get assistance and then seeing another debit on your account after making your usual payment. We recognise why this would be concerning, particularly when it appears that you’ve been charged twice in the same month.
The amount recently debited was a pro rata payment for October. Mweb’s billing is done in advance, which means the payment covers the upcoming billing period rather than the previous month.
As the payment has since been reversed/disputed, a payment will need to be made to bring the account up to date and allow the service to be reconnected.
Kind regards,
The Mweb Team.
Hi Saint,
We understand how frustrating this experience has been, especially after spending so long trying to get assistance and then seeing another debit on your account after making your usual payment. We recognise why this would be concerning, particularly when it appears that you’ve been charged twice in the same month.
The amount recently debited was a pro rata payment for October. Mweb’s billing is done in advance, which means the payment covers the upcoming billing period rather than the previous month.
As the payment has since been reversed/disputed, a payment will need to be made to bring the account up to date and allow the service to be reconnected.
Kind regards,
The Mweb Team.