Activation request stalled on purpose

Pathetic really, I had a recurring service which was canceled and a voucher activated. I then couldn't renew the voucher because apparently both were surprisingly active 1 had to be canceled. The agent told me it would take 24 hours to cancel then I an use the app to pay my recurring service once again. The day came it was the 6th of September the debit went off my bank acc and waited to reconnection. Two days passed I decided to login to the app the status had changed to preparing for installation. I immediately called and advised them that I do not need installation as I have been connected with you for over 2 years I just need activation and reconnection. I have been calling ever since been told that requests have been escalated for reconnection today it's the 19 I still have no connection. 2 and 3 days back I called and I was advised that they can see escalations but will be escalated to a supervisor to allocate someone to activate my service suddenly I got cut while I was placed on hold. I immediately called back went back to a queue of being number 33 another agent promised me she has escalated the issue and should be active in no time now it's been over 48 hours again still no activation. I am really up to neck with the service I am getting, really disappointing because soon you will be running to go debit my account forgetting I still have no connection for days after precisely asking you for connection. I'm really fed up of your empty promises at this stage you really loosing your touch.