Activation hastle

Hello Mweb customer service.

I am extremely unsatisfied with the way that you handle customer issues. I am trying to get my account activated however you guys won't activate it until I receive my router. WHY? I have a usable WAN cable that I can use to plug in directly and I already have my own router which I can use. WHY must I wait for your router? Please activate my account by today or I'm going to cancel with you guys and go with somebody else. The Installation was already completed 9 December which was 5 days ago. I have had no internet for 2 weeks now and I use this for work.