Accounts department

I have send an email to mweb after closing my bank account with standard bank requesting them to change my banking details - then on the 4th I received an email telling me they will suspend my account - Try phoning the nrs they provide and stay on the line - it takes ages and I am at work - go online - and go the chat - same thing only new business - try to log in - log in blocked. I paid eft but there is no way to send them the proof - I am utterly disappointed. Acc ***