EH
Etienne H

1 reviews | Active since Nov 2013

02 Mar 2016, 23:49

Account terminated or not

I requested to cancel my account in January and got notified my last payment would be in Feb for Feb as I need to give a full calendar months notice. The reasons for my cancellation was because I was not pleased with the service received. On 1 March my account got suspended. When I phoned Billing department they said this was due to my request to cancel the account. (I also had an amount outstanding but this was settled 29 feb).<br> I got transferred to the Cancellations department but got cut off. I left it there.<br> I activated a new account with a new service provider only to have Mweb re-activate my account for no reason.<br> When I phoned Billing department they said it was because my cancellation request was not confirmed.<br> Again they transferred me to cancellations department, after being put on hold for 10 minutes, again I got cut off.<br> This is exactly why I felt the need to leave Mweb in the first place. I will not pay for the service that I am not using that Mweb re-activated for no reason!<br>

0
Replies (1)
Mweb
Mweb's reply03 Mar 2016, 15:06
Official
Hello Etas,

We have tried unsuccessfully to contact you since this complaint was posted.

Our calls remain unanswered, please call us and provide an alternate contact number in order for us to assist you or a convenient time for us to contact you.
We have in the meantime escalated your query to the relevant department to address it with a matter of urgency.

Kind regards
MWEB Client Services