Account query

Please assist with my account, as an employee of Multichoice I get subsidised for my subscription. However I noticed on the statements that my account was not getting credited with the subsidy amount every month, as a result I'm owing the account.

I was recently texted by the attorneys demanding that I pay the outstanding balance, i'm in a process of buying a house and this is affecting my credit rating. I've been calling the call centre and sending emails but no one is able to give me answers or assist until I spoke to one of the consultants on Friday and she was helpful and professional , she managed to credit my account from 1 November until 31 March 2019 but my query was partly resolved as i was not credited for Aug, Sep and Oct 2018. I'm still left with an outstanding balance R 798.76 but the amount outstanding should be R153.43 (for the month i exceeded) but my query is not completely resolved.

Today i called the call centre and i spoke to the same lady i spoke to on Friday and she said the amount reversed is correct and i should pay whatever is outstanding and she says my contract has been terminated going forward i'll will not get services as the simcard is deactivated.

My problem is my account is still suspect even though it's not my fault and there's an outstanding balance that is invalid. Account number: ********** 4

Regards