ACCOUNT PAID BUT STILL SHOWS AS IN ARREARS

On 31 January 2024, my debit order bounced due to MWeb attempting to debit my account before my salary had cleared. I made a manual payment through the MWeb payment portal on 05 February 2024. I received a message that another debit order would be attempted. I thereafter logged a query with MWeb to notify them that payment had been made and therefore no repeat debit order attempt was necessary. I NEVER, to date, received any response to my query.

On 07 February 2024, a debit order was taken, so 2 amounts were paid towards my account. I then contacted my bank and reversed the debit order, as it still showed the initial payment as pending and this could therefore not be reversed at the time. I thereafter contacted MWeb telephonically and explained everything to the consultant with whom I liaised. I was asked to send proof of payment, which I did via email. I also attached proof of payment to my query. I have not received a response on any correspondence with MWeb. The payment shows as processed as from 07 February 2024, however, my account still shows that it is in arrears (today, 08 February 2024). If the MWeb payment portal is as unrealiable as is clearly the case, then it should not be offered to people as a payment option. Here's a tip MWeb, when a person needs to manually pay Discovery and you go through their payment portal, it immediately shows that the account is up to date, even before they receive the money, because their system works. Try it sometime!