CM
Corrine M
1 reviews | Active since Dec 2017
03 Jun 2026, 09:16
Account debited but still no reconnection of services 3days later.
After debiting my account on a Friday last week, I called in to get my services reconnected & they are telling me it takes up to 48 business hours to get reconnected. I've used over R100 to call thier call centre & speak to an agent, of which I have had to wait for longer than 10minutes per the several callsbive made, yet your bot says I am caller number 1 in line. So still no luck up to now. Your services are pathetic, & tell me why you have billed me for the full month of June yet it's the 3rd day of the month & i still have no wifi.
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
03 Jun 2026, 09:30Hi Corrine,
We understand how frustrating and concerning it must be to still be without a working connection after making payment, especially when you’ve also spent money trying to reach support and are facing long wait times. Not having connectivity when you expect to be reconnected can be very disruptive.
This experience has clearly fallen short of the level of service we aim to provide, particularly when it comes to timely reconnections and accessible support. Your situation has been taken seriously.
A request has been submitted to the Finance Team to review your account and the billing, as well as the reconnection process, and they have been asked to reach out to you directly to provide clarity and assist with getting your service restored.
If you require any further assistance, feel free to send a direct message on Hello Peter, and we’ll help ensure it’s driven to resolution.
Kind regards,
Mweb Team
We understand how frustrating and concerning it must be to still be without a working connection after making payment, especially when you’ve also spent money trying to reach support and are facing long wait times. Not having connectivity when you expect to be reconnected can be very disruptive.
This experience has clearly fallen short of the level of service we aim to provide, particularly when it comes to timely reconnections and accessible support. Your situation has been taken seriously.
A request has been submitted to the Finance Team to review your account and the billing, as well as the reconnection process, and they have been asked to reach out to you directly to provide clarity and assist with getting your service restored.
If you require any further assistance, feel free to send a direct message on Hello Peter, and we’ll help ensure it’s driven to resolution.
Kind regards,
Mweb Team
Mweb's reply03 Jun 2026, 09:30
Official
Hi Corrine,
We understand how frustrating and concerning it must be to still be without a working connection after making payment, especially when you’ve also spent money trying to reach support and are facing long wait times. Not having connectivity when you expect to be reconnected can be very disruptive.
This experience has clearly fallen short of the level of service we aim to provide, particularly when it comes to timely reconnections and accessible support. Your situation has been taken seriously.
A request has been submitted to the Finance Team to review your account and the billing, as well as the reconnection process, and they have been asked to reach out to you directly to provide clarity and assist with getting your service restored.
If you require any further assistance, feel free to send a direct message on Hello Peter, and we’ll help ensure it’s driven to resolution.
Kind regards,
Mweb Team
We understand how frustrating and concerning it must be to still be without a working connection after making payment, especially when you’ve also spent money trying to reach support and are facing long wait times. Not having connectivity when you expect to be reconnected can be very disruptive.
This experience has clearly fallen short of the level of service we aim to provide, particularly when it comes to timely reconnections and accessible support. Your situation has been taken seriously.
A request has been submitted to the Finance Team to review your account and the billing, as well as the reconnection process, and they have been asked to reach out to you directly to provide clarity and assist with getting your service restored.
If you require any further assistance, feel free to send a direct message on Hello Peter, and we’ll help ensure it’s driven to resolution.
Kind regards,
Mweb Team
CM
Corrine M's updateReviewer Update
03 Jun 2026, 13:53No ways, that's ridiculous service! Since when do payments take 7 WORKING DAYS to reflect , especially in this day & age. What appauling systems are you working with that seem to be causing more frustration to your clients. If this was the case, then I would have rather made direct payment instead of such an unacceptable turnaround time!
I demand an immediate reconnection as I am sitting hear with NO money to even purchase further data, since you are sitting with my money in your coffers, but refuse to reconnect me. This is pathetic!!!
I demand an immediate reconnection as I am sitting hear with NO money to even purchase further data, since you are sitting with my money in your coffers, but refuse to reconnect me. This is pathetic!!!
CM
Corrine M's update03 Jun 2026, 13:53
Reviewer Update
No ways, that's ridiculous service! Since when do payments take 7 WORKING DAYS to reflect , especially in this day & age. What appauling systems are you working with that seem to be causing more frustration to your clients. If this was the case, then I would have rather made direct payment instead of such an unacceptable turnaround time!
I demand an immediate reconnection as I am sitting hear with NO money to even purchase further data, since you are sitting with my money in your coffers, but refuse to reconnect me. This is pathetic!!!
I demand an immediate reconnection as I am sitting hear with NO money to even purchase further data, since you are sitting with my money in your coffers, but refuse to reconnect me. This is pathetic!!!
CM
Corrine M's updateReviewer Update
03 Jun 2026, 15:21For the mere fact that you are now digressing & not even attempting to address my valid concerns in my last response is disrespectful & a clear indication of how u treat your clients.
I need my services reconnected today or consider my membership canceled!
I need my services reconnected today or consider my membership canceled!
CM
Corrine M's update03 Jun 2026, 15:21
Reviewer Update
For the mere fact that you are now digressing & not even attempting to address my valid concerns in my last response is disrespectful & a clear indication of how u treat your clients.
I need my services reconnected today or consider my membership canceled!
I need my services reconnected today or consider my membership canceled!
Mweb's replyOfficial
03 Jun 2026, 16:07Hi Corrine,
We understand how frustrating this must feel, especially when your service is disconnected and you’ve already made payment.
At this stage, reconnection can only take place once the payment has fully cleared and reflected on the account, particularly where previous debit orders have failed. While it may seem like the funds have already left your account, the system requires confirmation of cleared payment before the reconnection process can be completed.
We remain focused on ensuring your service is restored as soon as the payment reflects and that everything proceeds smoothly from there.
Kind regards,
Mweb Team
We understand how frustrating this must feel, especially when your service is disconnected and you’ve already made payment.
At this stage, reconnection can only take place once the payment has fully cleared and reflected on the account, particularly where previous debit orders have failed. While it may seem like the funds have already left your account, the system requires confirmation of cleared payment before the reconnection process can be completed.
We remain focused on ensuring your service is restored as soon as the payment reflects and that everything proceeds smoothly from there.
Kind regards,
Mweb Team
Mweb's reply03 Jun 2026, 16:07
Official
Hi Corrine,
We understand how frustrating this must feel, especially when your service is disconnected and you’ve already made payment.
At this stage, reconnection can only take place once the payment has fully cleared and reflected on the account, particularly where previous debit orders have failed. While it may seem like the funds have already left your account, the system requires confirmation of cleared payment before the reconnection process can be completed.
We remain focused on ensuring your service is restored as soon as the payment reflects and that everything proceeds smoothly from there.
Kind regards,
Mweb Team
We understand how frustrating this must feel, especially when your service is disconnected and you’ve already made payment.
At this stage, reconnection can only take place once the payment has fully cleared and reflected on the account, particularly where previous debit orders have failed. While it may seem like the funds have already left your account, the system requires confirmation of cleared payment before the reconnection process can be completed.
We remain focused on ensuring your service is restored as soon as the payment reflects and that everything proceeds smoothly from there.
Kind regards,
Mweb Team