JS
James S
1 reviews | Active since Jul 2014
20 Oct 2015, 16:11
account blocked due to spam mail
My account has been blocked due to a spammer having hacked the account. I was advised that I would need to reset the password but when attempting to do so the system routes me - and logs me in to a second email address on the same profile. The OTP is sent to the secondary email address details on the profile. I am thus unable to reset my password or send email although the breach was on mweb's side. I have only received feedback after 2 weeks and 7 email attempts from my side. The contact numbers on the feedback I received is also not working. the person I spoke to was Shamilla Samoeidi. There is no accountability and you are constantly being transferred about. Please reset my password!!!!!
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Mweb's replyOfficial
21 Oct 2015, 10:08Hello Jamesslab,
Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.
Any account changes can only be done by the account holder. The process of activating yourself as a contact person on the account has been provided.
We now see this matter as closed from our side.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services
Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.
Any account changes can only be done by the account holder. The process of activating yourself as a contact person on the account has been provided.
We now see this matter as closed from our side.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services
Mweb's reply21 Oct 2015, 10:08
Official
Hello Jamesslab,
Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.
Any account changes can only be done by the account holder. The process of activating yourself as a contact person on the account has been provided.
We now see this matter as closed from our side.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services
Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.
Any account changes can only be done by the account holder. The process of activating yourself as a contact person on the account has been provided.
We now see this matter as closed from our side.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services