XY
X Y
1 reviews | Active since Mar 2026
04 Mar 2026, 11:33
Abysmal service
Submitted a move request via the website 2 weeks before our move , a week later we follow up with no ticket ever created , the person who then helped us create it created a new product instead of a move now 4 days after our move we have been placed on hold for 30 minutes twice and then Mweb just drops the call. They also ask us for proof of residence although we have sent it through the first time they requested , absolutely abysmal service.
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Mweb's replyOfficial
04 Mar 2026, 11:45Hi X Y, thank you for sharing your feedback. We see that you have already spoken with our team and were assisted with your move request. Could you please let us know if you still require any further assistance? We completely understand how frustrating delays and repeated requests for documentation can be, and we appreciate your patience while we work to ensure your service is set up correctly. Our team is committed to resolving your concerns as quickly as possible. U^
Mweb's reply04 Mar 2026, 11:45
Official
Hi X Y, thank you for sharing your feedback. We see that you have already spoken with our team and were assisted with your move request. Could you please let us know if you still require any further assistance? We completely understand how frustrating delays and repeated requests for documentation can be, and we appreciate your patience while we work to ensure your service is set up correctly. Our team is committed to resolving your concerns as quickly as possible. U^