BM
Bayanda M
1 reviews | Active since Dec 2020
06 Mar 2026, 10:30
Abysmal service
Service is Abysmal, they never respond to calls, you hold for 30 minutes. Their online chat is worse.
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
06 Mar 2026, 10:49Hello Bayanda. Thank you for sharing your experience. We completely understand how frustrating it must be to wait on calls for so long and feel like you are not getting a response. Your time and trust are very important to us, and it is never our intention to make you feel unheard.We are here for you and have managed to locate your profile and review your latest interactions with our support team. We can confirm that an urgent activation request has been raised directly with our Frogfoot partners. To assist further, we have also logged a follow-up with the relevant Frogfoot activation teams to review your request and email you with confirmation of the activation status as soon as possible.Thank you for your patience, and please know that we are committed to keeping you informed every step of the way. R^
Mweb's reply06 Mar 2026, 10:49
Official
Hello Bayanda. Thank you for sharing your experience. We completely understand how frustrating it must be to wait on calls for so long and feel like you are not getting a response. Your time and trust are very important to us, and it is never our intention to make you feel unheard.We are here for you and have managed to locate your profile and review your latest interactions with our support team. We can confirm that an urgent activation request has been raised directly with our Frogfoot partners. To assist further, we have also logged a follow-up with the relevant Frogfoot activation teams to review your request and email you with confirmation of the activation status as soon as possible.Thank you for your patience, and please know that we are committed to keeping you informed every step of the way. R^
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Bayanda M's updateReviewer Update
06 Mar 2026, 10:51I've canceled my order.
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Bayanda M's update06 Mar 2026, 10:51
Reviewer Update
I've canceled my order.
Mweb's replyOfficial
06 Mar 2026, 11:10Hello Bayanda. Thank you for sharing your experience. We completely understand how frustrating it must be to wait on calls for so long and feel like you are not getting a response. Your time and trust are very important to us, and it is never our intention to make you feel unheard.We are here for you and have managed to locate your profile and review your latest interactions with our support team. We can confirm that an urgent activation request has been raised directly with our Frogfoot partners. To assist further, we have also logged a follow-up with the relevant Frogfoot activation teams to review your request and email you with confirmation of the activation status as soon as possible.Thank you for your patience, and please know that we are committed to keeping you informed every step of the way. R^
Mweb's reply06 Mar 2026, 11:10
Official
Hello Bayanda. Thank you for sharing your experience. We completely understand how frustrating it must be to wait on calls for so long and feel like you are not getting a response. Your time and trust are very important to us, and it is never our intention to make you feel unheard.We are here for you and have managed to locate your profile and review your latest interactions with our support team. We can confirm that an urgent activation request has been raised directly with our Frogfoot partners. To assist further, we have also logged a follow-up with the relevant Frogfoot activation teams to review your request and email you with confirmation of the activation status as soon as possible.Thank you for your patience, and please know that we are committed to keeping you informed every step of the way. R^
Mweb's replyOfficial
06 Mar 2026, 11:14Hello Bayanda,
We’re genuinely disappointed to hear that you’ve decided to cancel your order. We understand and we respect your decision.
If you ever reconsider, we’re here to assist and make the process as smooth and seamless as possible. Thank you for sharing your experience with us. T^
We’re genuinely disappointed to hear that you’ve decided to cancel your order. We understand and we respect your decision.
If you ever reconsider, we’re here to assist and make the process as smooth and seamless as possible. Thank you for sharing your experience with us. T^
Mweb's reply06 Mar 2026, 11:14
Official
Hello Bayanda,
We’re genuinely disappointed to hear that you’ve decided to cancel your order. We understand and we respect your decision.
If you ever reconsider, we’re here to assist and make the process as smooth and seamless as possible. Thank you for sharing your experience with us. T^
We’re genuinely disappointed to hear that you’ve decided to cancel your order. We understand and we respect your decision.
If you ever reconsider, we’re here to assist and make the process as smooth and seamless as possible. Thank you for sharing your experience with us. T^