Abysmal follow up service on orders!!!!

I signed up with MWEB in July for activation on 1 August 2021. My package includes a router. From date of order, I have not been contacted to either inform me of the whereabouts of my router (which I still don't have and it's now the 2nd August 2021)

Whenever I call MWEB I hold on for more than 15 minutes at the 20 minute mark after not being able to speak to any humans, I hang up.

At this very moment I have been holding on for 18 minutes...So I decided to type this while I wait, after which I doubt I would have had my call answered. This includes airtime and my own time.

I have not been sent a router, I have not been informed of any progress and now I'm sitting without internet as my previous service provider has cancelled my service as I cancelled it with them to take on MWEB as a provider.

I have not even got the service yet and already, the service is abysmal.

"Sorry about the wait, we'll answer your call as soon as we can..." Yeah right... you going to pay for my wasted time and airtime MWEB?

Guess what, ...it's now been 22 minutes... no one has answered my call... what a shocker