1 reviews | Active since Jul 2020
Abysmal customer service at Mweb
I am extremely disappointed with the level of customer service from MWEB.
Our WiFi service has been disconnected, and in attempting to resolve the issue or even make a simple billing enquiry, we have hit a complete dead end. Both my husband and I have spent *hours* on hold with the customer service line, only to finally get through and then be cut off.
We were directed to use the online app, but the contact details linked to our account are outdated. Ironically, the only way to update those details is by calling the same customer service line that we cannot get through to.
The “live chat” option has been equally ineffective—after navigating a series of generic bot questions, there is no actual agent available to assist.
At this point, we are unable to reconnect our service, unable to update our details, and even unable to cancel our contract because all available support channels lead nowhere.
This experience has been frustrating, time-consuming, and completely unacceptable. Customers should not have to fight this hard just to access basic support.
I sincerely hope MWEB addresses these issues urgently, as the current system is failing its customers.
We understand how frustrating and exhausting this experience has been, especially after spending hours trying to get assistance and still not being able to resolve a basic billing query or reconnect your service. Being unable to reach support across multiple channels and update your details only adds to that frustration. This is not the level of service we aim to provide.
We’d really like the opportunity to assist and get this resolved for you. Please send us a direct message on Hello Peter with your account details so we can securely access your profile and work towards restoring your service as quickly as possible.
Kind regards,
The Mweb Team
We understand how frustrating and exhausting this experience has been, especially after spending hours trying to get assistance and still not being able to resolve a basic billing query or reconnect your service. Being unable to reach support across multiple channels and update your details only adds to that frustration. This is not the level of service we aim to provide.
We’d really like the opportunity to assist and get this resolved for you. Please send us a direct message on Hello Peter with your account details so we can securely access your profile and work towards restoring your service as quickly as possible.
Kind regards,
The Mweb Team
We understand how frustrating it must be to experience a service disconnection despite payment being made, especially when access to billing information is limited due to updated contact details and challenges reaching support.
We have escalated this matter to our Finance Team for urgent review. They will first engage directly with the account holder to investigate the payment and disconnection, and ensure everything is correctly reconciled. Once this has been completed, they will provide the necessary guidance and next steps regarding the cancellation request.
Your experience has been noted and will be shared with our Service Quality Team for further review and improvement.
Should you require any further assistance, you are welcome to reach out via Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to experience a service disconnection despite payment being made, especially when access to billing information is limited due to updated contact details and challenges reaching support.
We have escalated this matter to our Finance Team for urgent review. They will first engage directly with the account holder to investigate the payment and disconnection, and ensure everything is correctly reconciled. Once this has been completed, they will provide the necessary guidance and next steps regarding the cancellation request.
Your experience has been noted and will be shared with our Service Quality Team for further review and improvement.
Should you require any further assistance, you are welcome to reach out via Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
The Mweb Team
The Mweb Team