Absurd Customer Service

Our fiber line has been down for 7days, we’ve logged a call and no one is bothered to keep us posted on the status. When you call, the agents all tell you it’s with another provider.. no sense of urgency whatsoever. My husband and I work from home and are heavily dependant of reliable internet access. I am so appalled by this treatment considering we’ve never missed any of our obligations to Mweb.