1 reviews | Active since Apr 2026
Absolutely Usless Mweb Customer Service Call Centre
"Thank you for taking the time to share this, and we completely understand your frustration. Being unable to reach technical support after such long hold times is not the experience we aim to provide."
I don't think that they a clue of how frustrating it is to call the Customer Service line. I have an issue with my mailbox and need to speak to a technician. I have called the Mweb Customer Service line and have been on the call for over 2 hours 45 minutes. I started at position 6 at 5:30pm and have been at position 1 for over 30 minutes(7:30pm). I am sure the call will be cut off at 8pm. This call has used over 50% of my airtime... will Mweb reimburse me?
Absolutely useless and the chat bot does not work. I tried to use it yesterday and today and after 3 hours, no agent responded.
If they take so long to answer the call, they should employ more technicians that can assist.
I called again this morning at 8am when the line opened and was number 1 in the queue, well 20 minutes later, I was still number 1 in the queue. I have wasted over 3 hours of MY airtime and still have not been able to talk to an agent.
Please let me know how I can get to talk to an agent, even the bot chat does not work...
So frustrated...
I called again this morning at 8am when the line opened and was number 1 in the queue, well 20 minutes later, I was still number 1 in the queue. I have wasted over 3 hours of MY airtime and still have not been able to talk to an agent.
Please let me know how I can get to talk to an agent, even the bot chat does not work...
So frustrated...
We understand how frustrating this has been, especially after multiple attempts since Saturday to reach support, long periods in the queue, and still not being able to speak to a technician. We also understand how stressful and disruptive this is, particularly with your mailbox issue still not resolved and airtime being used while trying to get help.
After checking the account it can be seen that assistance has already been provided by the Technical Support Team.
If further assistance is needed, please send a direct message on Hello Peter with your account details and a brief description so it can be followed up further.
We will also be sharing your feedback with the Service Quality Team for review, so this experience can be properly looked into and used to improve support going forward.
Kind regards,
The Mweb Team
We understand how frustrating this has been, especially after multiple attempts since Saturday to reach support, long periods in the queue, and still not being able to speak to a technician. We also understand how stressful and disruptive this is, particularly with your mailbox issue still not resolved and airtime being used while trying to get help.
After checking the account it can be seen that assistance has already been provided by the Technical Support Team.
If further assistance is needed, please send a direct message on Hello Peter with your account details and a brief description so it can be followed up further.
We will also be sharing your feedback with the Service Quality Team for review, so this experience can be properly looked into and used to improve support going forward.
Kind regards,
The Mweb Team