Absolutely Terrible Service – Two Weeks Without Wifi!

I am beyond frustrated with Mweb! Our office wifi has been down for TWO WEEKS, and despite numerous calls and emails, they have done absolutely nothing to resolve the issue. No technician has been sent out, and their customer service is shockingly unresponsive. We are a business that relies heavily on the internet, and Mweb’s complete disregard for our situation is unacceptable.

How can a service provider operate like this? Promises of callbacks that never happen, tickets that are "escalated" but seemingly ignored, and no solution in sight. This is not just poor service—it's a total failure of responsibility to customers. We pay for a service that we're not getting, and no one seems to care!

Mweb, you need to get your act together! We are on the verge of looking for another provider because this is beyond unacceptable. Sort it out or lose a customer for good!