1 reviews | Active since Jan 2019
ABSOLUTELY TERRIBLE SERVICE!
The torture and money wasted on trying to get through to ANYONE at MWEB is just more than any person can handle on any given day. I have been trying to downgrade my account since the 23rd of February. I get a Failed error on the app and when I initiate a live chat, the wait is so long to connect to an agent that you give up hope in speaking to anyone. A week and a few days later, I still have not been able to reach anyone at MWEB. Monday i was on hold for 1 hour and 44minutes without success, Tuesday another 50minutes spent holding.. I tried calling while driving to work.. started off on Number 8, in the Queue, got to the office and 40minutes later, still waiting. I tried logging into the website but full access requires and OTP that is NEVER RECEIVED. When you send in documents u have tp contact the same helpline but you just cannot get through to anyone. tomorrow, is the 5th, I've still not downgraded my membership, I havent paid for the current membership BECAUSE I need to downgrade it,, so it's safe to say that my services will be disconnected because the helpcentre cannot be reached. MWEB, PLEASE DO BETTER!!!
Thank you for sharing your experience. We completely understand how frustrating it must be to spend so much time trying to get through, deal with app errors, and still be unable to process your downgrade. Your time and effort are valuable, and we want to ensure this is addressed properly.
To resolve this promptly, we’ve arranged for relevant team to reach out directly and assist you with your downgrade request. They will guide you through the process and ensure your account is updated correctly without further delay.
We appreciate your patience in this matter and are committed to providing the support you need so your request can be completed smoothly. T^
Thank you for sharing your experience. We completely understand how frustrating it must be to spend so much time trying to get through, deal with app errors, and still be unable to process your downgrade. Your time and effort are valuable, and we want to ensure this is addressed properly.
To resolve this promptly, we’ve arranged for relevant team to reach out directly and assist you with your downgrade request. They will guide you through the process and ensure your account is updated correctly without further delay.
We appreciate your patience in this matter and are committed to providing the support you need so your request can be completed smoothly. T^
This cannot be such a mammoth task. For someone to pick up a phone to call me ?
This cannot be such a mammoth task. For someone to pick up a phone to call me ?