SA
Stacey-lee August
1 reviews | Active since May 2020
05 May 2026, 13:34
Absolutely terrible experience
Absolutely terrible experience. I would give zero stars if I could. Not only is the service poor, but they went ahead and debited my account without any DebiCheck authorisation. When I raised the issue and requested a refund, the first agent I spoke to didn’t even bother asking for my details and casually told me it would take 30 days. Since then—no response, no update, nothing. Completely unprofessional and unacceptable. I would not recommend them to anyone.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
05 May 2026, 13:57Hi Stacey-lee,
Thank you for raising this with us. We understand how upsetting and concerning this experience has been, particularly seeing a debit you did not expect and then feeling left without updates after reaching out for help. This is not the experience we want for our clients, and we recognise the frustration this has caused.
The account has been reviewed and can confirm that there is an active order on the account. When an order is placed, a once‑off Order Processing Fee of R249 applies, and this is the amount that was debited. We appreciate that this was not clear at the time and understand why this raised concern.
Your feedback regarding communication and the handling of your query will be shared with our Service Quality Team for review and improvement. If you still require further assistance, please send us a direct message on Hello Peter with a brief description of your issue, and our team will gladly assist further.
Kind regards,
Mweb Team
Thank you for raising this with us. We understand how upsetting and concerning this experience has been, particularly seeing a debit you did not expect and then feeling left without updates after reaching out for help. This is not the experience we want for our clients, and we recognise the frustration this has caused.
The account has been reviewed and can confirm that there is an active order on the account. When an order is placed, a once‑off Order Processing Fee of R249 applies, and this is the amount that was debited. We appreciate that this was not clear at the time and understand why this raised concern.
Your feedback regarding communication and the handling of your query will be shared with our Service Quality Team for review and improvement. If you still require further assistance, please send us a direct message on Hello Peter with a brief description of your issue, and our team will gladly assist further.
Kind regards,
Mweb Team
Mweb's reply05 May 2026, 13:57
Official
Hi Stacey-lee,
Thank you for raising this with us. We understand how upsetting and concerning this experience has been, particularly seeing a debit you did not expect and then feeling left without updates after reaching out for help. This is not the experience we want for our clients, and we recognise the frustration this has caused.
The account has been reviewed and can confirm that there is an active order on the account. When an order is placed, a once‑off Order Processing Fee of R249 applies, and this is the amount that was debited. We appreciate that this was not clear at the time and understand why this raised concern.
Your feedback regarding communication and the handling of your query will be shared with our Service Quality Team for review and improvement. If you still require further assistance, please send us a direct message on Hello Peter with a brief description of your issue, and our team will gladly assist further.
Kind regards,
Mweb Team
Thank you for raising this with us. We understand how upsetting and concerning this experience has been, particularly seeing a debit you did not expect and then feeling left without updates after reaching out for help. This is not the experience we want for our clients, and we recognise the frustration this has caused.
The account has been reviewed and can confirm that there is an active order on the account. When an order is placed, a once‑off Order Processing Fee of R249 applies, and this is the amount that was debited. We appreciate that this was not clear at the time and understand why this raised concern.
Your feedback regarding communication and the handling of your query will be shared with our Service Quality Team for review and improvement. If you still require further assistance, please send us a direct message on Hello Peter with a brief description of your issue, and our team will gladly assist further.
Kind regards,
Mweb Team
SA
Stacey-lee August's updateReviewer Update
05 May 2026, 14:06when can i expect my refund i dont want this service i have with another company thank you
SA
Stacey-lee August's update05 May 2026, 14:06
Reviewer Update
when can i expect my refund i dont want this service i have with another company thank you
Mweb's replyOfficial
05 May 2026, 15:52Hi Stacey-lee,
Thank you for your message. Your request has been sent to the team that handles Vumatel orders for the order to be cancelled and refunded. That team will contact you directly via email with an update once the cancellation and refund process has been actioned.
If you need any further assistance, you’re welcome to reach out to us via a direct message on Hello Peter, and we’ll gladly continue assisting.
Kind regards,
Mweb Team
Thank you for your message. Your request has been sent to the team that handles Vumatel orders for the order to be cancelled and refunded. That team will contact you directly via email with an update once the cancellation and refund process has been actioned.
If you need any further assistance, you’re welcome to reach out to us via a direct message on Hello Peter, and we’ll gladly continue assisting.
Kind regards,
Mweb Team
Mweb's reply05 May 2026, 15:52
Official
Hi Stacey-lee,
Thank you for your message. Your request has been sent to the team that handles Vumatel orders for the order to be cancelled and refunded. That team will contact you directly via email with an update once the cancellation and refund process has been actioned.
If you need any further assistance, you’re welcome to reach out to us via a direct message on Hello Peter, and we’ll gladly continue assisting.
Kind regards,
Mweb Team
Thank you for your message. Your request has been sent to the team that handles Vumatel orders for the order to be cancelled and refunded. That team will contact you directly via email with an update once the cancellation and refund process has been actioned.
If you need any further assistance, you’re welcome to reach out to us via a direct message on Hello Peter, and we’ll gladly continue assisting.
Kind regards,
Mweb Team