absolutely shocking experience!!!

Im not receiving nearly the correct speeds as Im paying for. I have been very patient with Mweb and phoning their call centre is an absolute nightmare! every time I call theres 50+ calls before me and Im waisting airtimeholding on for more than 40min in general, just to find that the call gets dropped some times when they answer! I have sent messages on facebook, email them, phoned them and absolutely nothing at all!!!

Im struggling to get proper signal 2m from my router and buffers consistently when I have 2 to 3 devices connected to it. Is this the norm to provide such pathetic customer service to clients??? I urgently need this fixed, so can SOMEONE please contact me to get this resolved?????