YB
Yule B
1 reviews | Active since Apr 2026
09 Apr 2026, 12:50
Absolutely shocking customer service
Absolutely shocking customer service. It is impossible to reach support by phone, and messages sent via the app are completely ignored.
My cancellation request has also been ignored, leaving me with no choice but to stop the debit order.
Cancel my account immediately and release the line so my new ISP can proceed with installation. Avoid this ISP if you value responsive service.
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
09 Apr 2026, 13:00Good day, Yule,
We completely understand how frustrating it must be to experience such difficulty reaching support and having your cancellation request delayed. Being left without clear guidance while needing to switch services can be very upsetting, and we want to ensure this is addressed properly.
We have reached out to the Finance Team to assist with your account and they will provide the necessary steps to proceed with the cancellation and release the line for your new ISP.
If you need any further support, please send us a direct message on Hello Peter, and our team will guide you promptly.
Kind regards,
Mweb Team
We completely understand how frustrating it must be to experience such difficulty reaching support and having your cancellation request delayed. Being left without clear guidance while needing to switch services can be very upsetting, and we want to ensure this is addressed properly.
We have reached out to the Finance Team to assist with your account and they will provide the necessary steps to proceed with the cancellation and release the line for your new ISP.
If you need any further support, please send us a direct message on Hello Peter, and our team will guide you promptly.
Kind regards,
Mweb Team
Mweb's reply09 Apr 2026, 13:00
Official
Good day, Yule,
We completely understand how frustrating it must be to experience such difficulty reaching support and having your cancellation request delayed. Being left without clear guidance while needing to switch services can be very upsetting, and we want to ensure this is addressed properly.
We have reached out to the Finance Team to assist with your account and they will provide the necessary steps to proceed with the cancellation and release the line for your new ISP.
If you need any further support, please send us a direct message on Hello Peter, and our team will guide you promptly.
Kind regards,
Mweb Team
We completely understand how frustrating it must be to experience such difficulty reaching support and having your cancellation request delayed. Being left without clear guidance while needing to switch services can be very upsetting, and we want to ensure this is addressed properly.
We have reached out to the Finance Team to assist with your account and they will provide the necessary steps to proceed with the cancellation and release the line for your new ISP.
If you need any further support, please send us a direct message on Hello Peter, and our team will guide you promptly.
Kind regards,
Mweb Team
Mweb's replyOfficial
09 Apr 2026, 13:04Good afternoon, Yule.
Thank you for sharing the details of your experience. We completely understand your frustration—having difficulty reaching support, seeing messages ignored, and waiting for a cancellation to be actioned is not the service standard you should expect. We’ve located your profile (***) and have already arranged for both our billing and cancellation teams to review your account. They will reach out to you directly to confirm the next steps, discuss your cancellation, and further advise regarding the billing ASAP.
We appreciate your patience and will ensure this matter is handled promptly, giving you clarity and closure on your account. Kind regards,
The Mweb Team
Thank you for sharing the details of your experience. We completely understand your frustration—having difficulty reaching support, seeing messages ignored, and waiting for a cancellation to be actioned is not the service standard you should expect. We’ve located your profile (***) and have already arranged for both our billing and cancellation teams to review your account. They will reach out to you directly to confirm the next steps, discuss your cancellation, and further advise regarding the billing ASAP.
We appreciate your patience and will ensure this matter is handled promptly, giving you clarity and closure on your account. Kind regards,
The Mweb Team
Mweb's reply09 Apr 2026, 13:04
Official
Good afternoon, Yule.
Thank you for sharing the details of your experience. We completely understand your frustration—having difficulty reaching support, seeing messages ignored, and waiting for a cancellation to be actioned is not the service standard you should expect. We’ve located your profile (***) and have already arranged for both our billing and cancellation teams to review your account. They will reach out to you directly to confirm the next steps, discuss your cancellation, and further advise regarding the billing ASAP.
We appreciate your patience and will ensure this matter is handled promptly, giving you clarity and closure on your account. Kind regards,
The Mweb Team
Thank you for sharing the details of your experience. We completely understand your frustration—having difficulty reaching support, seeing messages ignored, and waiting for a cancellation to be actioned is not the service standard you should expect. We’ve located your profile (***) and have already arranged for both our billing and cancellation teams to review your account. They will reach out to you directly to confirm the next steps, discuss your cancellation, and further advise regarding the billing ASAP.
We appreciate your patience and will ensure this matter is handled promptly, giving you clarity and closure on your account. Kind regards,
The Mweb Team
YB
Yule B's updateReviewer Update
09 Apr 2026, 13:14This is not a billing issue; it is a cancellation issue, so there's nothing to discuss. Kindly cancel the account immediately and confirm in writing.
It fails me how a cancellation request submitted on 6 February is ignored.
It fails me how a cancellation request submitted on 6 February is ignored.
YB
Yule B's update09 Apr 2026, 13:14
Reviewer Update
This is not a billing issue; it is a cancellation issue, so there's nothing to discuss. Kindly cancel the account immediately and confirm in writing.
It fails me how a cancellation request submitted on 6 February is ignored.
It fails me how a cancellation request submitted on 6 February is ignored.
Mweb's replyOfficial
09 Apr 2026, 14:06Good day, Yule,
We completely understand how frustrating it must be to have your cancellation request outstanding since 6 February, especially after clearly communicating your intention and not receiving the expected action. Having to follow up repeatedly without resolution can be very discouraging.
Your request has been escalated and they will be in contact with you to provide further assistance and address all your concerns, including confirming the cancellation in writing.
We appreciate your patience while this matter is being resolved.
Kind regards,
Mweb Team
We completely understand how frustrating it must be to have your cancellation request outstanding since 6 February, especially after clearly communicating your intention and not receiving the expected action. Having to follow up repeatedly without resolution can be very discouraging.
Your request has been escalated and they will be in contact with you to provide further assistance and address all your concerns, including confirming the cancellation in writing.
We appreciate your patience while this matter is being resolved.
Kind regards,
Mweb Team
Mweb's reply09 Apr 2026, 14:06
Official
Good day, Yule,
We completely understand how frustrating it must be to have your cancellation request outstanding since 6 February, especially after clearly communicating your intention and not receiving the expected action. Having to follow up repeatedly without resolution can be very discouraging.
Your request has been escalated and they will be in contact with you to provide further assistance and address all your concerns, including confirming the cancellation in writing.
We appreciate your patience while this matter is being resolved.
Kind regards,
Mweb Team
We completely understand how frustrating it must be to have your cancellation request outstanding since 6 February, especially after clearly communicating your intention and not receiving the expected action. Having to follow up repeatedly without resolution can be very discouraging.
Your request has been escalated and they will be in contact with you to provide further assistance and address all your concerns, including confirming the cancellation in writing.
We appreciate your patience while this matter is being resolved.
Kind regards,
Mweb Team