Absolutely revolting service

We have had a fault in our fibre line since THE 29TH OF MARCH. We were informed by Mweb that despite us calling them twice over the week prior, that Vumatel was only successfully alerted to the line fault THIS MONDAY, and barely any effort has been made to push Vumatel to resolve the line fault despite the fact that we've been down for ALMOST HALF A MONTH ALREADY. Mweb makes no independent effort to work on our ticket, what little progress has been made has always been the direct result of us calling them first.