Absolutely Rediculous unhelpful Service

I have experienced some issues since Friday last week up until now today regarding signal issues, router coverage etc... i left queries on my account but still unattended, my 1st issue.... is Router range, inside my unit coverage is low, speed tests are arround 13.6 (latest) outside at my front door coveragesignal test goes to ( 9.8) upload and (7.4) upload, rediculous on a 25/25 with vox i had 23 to 24 either way. I suggest either this Router is weak or settings on your side are not correct. I have checked the price on this speciffic Router on google and its only a few hundred rand which is a low cheap budget router for the price we have to pay for setup, rica fees, and internet connection, which i am not satisfied with. Phoning your support is absolutely rediculous too, 25 to 30 in the queue all the time, wasting our airtime sitting waiting to be assisted, eventually being cut off. I disagree with your services and helpfulness. No service exellance, and it seems its all about the money.. i am not happy at all. 2nd issue, a woman from CCD called today for a delivery on a Data Sim, my husbands name... Sean Button still appears on my account and log in, captured somehow on your system which i have no idea on how that happned, but with my ID number *** which is correct but the name is Sean Button, instead of Jenson Button to correspond with my ID number. She was rude and disrespectfull, i tried to explain but instead rambled off and said the delivery will not occur and she is stopping it and esculating it. My question to you is.... how is it possible that this could not be picked up by your systems, or even the person sitting behind the computer ? This could of been solved right from the beginning, but it was not ! Surely your vetting should of picked this up ? Correct ID but wrong name captured. I would like to have assistance please, if not you may cancel all and i will find another ISP that actually cares about their customers, and goes an extra mile. Belive me, they are out there.