Absolutely PATHETIC service!!!

Absolutely PATHETIC service!!!

Our LTE line was activated on the 22 December 2020. We have had 3 days of service!!! We hold for over 20 minutes on the line. The technical department tells us that the TELKOM portal is down and there is nothing they can do.

Then we decide that we want to cancel, the retentions department(rude, I might add) tells us that we have to pay for a modem that we dont want!!! They say that even though its been in use for less than 7 days, they cannot take it back. And he added that the CPA doesn't cover us!!!

I asked if we could speak to a manager, and he said yes. And added that the manager will get back to us in 24 hours. Which means another day of us sitting with something that we do not need!!!

Come on!!! In this day and age, in the democracy that we live in, where customers have rights, Mweb is forcing us to have something that we do not need or want. This is highly unacceptable!!!