Absolutely pathetic service

For the last year I have had Mweb, and my experience with them has not been good at all! My internet connection is extremely slow most of the time and I have a 20 meg line. This is unacceptable! I am tired of phoning in and them not taking responsibility for their clients and just blaming Telkom. Something needs to be done! Mweb is terrible internet service provider and you will definitely regret joining them! As soon as my contract ends with them I will make sure I change my service provider. Currently my internet has not been working for 3 weeks now, and they just do not care!!!!