ABSOLUTELY PATHETIC

The most pathetic service under the sun! Woke up to no internet this morning, need to login to my account as 'action is required', cannot get logged in. Tried to phone and wasted the last of my call time hanging on. Finally phoned from someone else's landline only to be told I have to phone them back when I'm at home with the router - explained that I have no more call time and requested that they phone me back, apparently their call back list is so long they can only schedule a call back for me in more than a week from now! Time to switch...