Absolutely Pathetic

MWEB & Vumatel

Dear Vumatel and Mweb.

I would like to thank you for the most utterly pathetic services.

It's been over 1month that I have been battling to get my line speeds corrected.

I have spent over 8 hours on the phone with Mweb (as Vunatel doesn't have one and surprise they won't assist without a Vumatel ticket number, but you can't flippen get one).

I have a 1Gb DL/200mb upload package and I have had amazing speed tests in this regard (Image attached).

I've had the Technicians out to confirm this and after everytime the try to "fix" this, the DL gets even worse (I've had them put 4 time by now).

No one is trying to fix this problem, Mweb is Blaming Vumatel and Vumatel is blaming Mweb (Mweb - It seems to be problem with the Fibre installation and Vumatel - It seems your service provider is throttling you).

They have now changed the splitter box, the fibre box, etc. And still sitting with the worst possible outcome....

I am paying a premium for this and I'm not even getting a fraction of what I'm paying for