1 reviews | Active since Apr 2013
Absolutely pathetic
Absolutely pathetic. I have been having problems with mweb telkom lte for months. I have the most premium LTE service option so i am not throttled, however i cannot even open a simple google webpage. I cannot watch anything on any streaming platforms. I cannot even download my email or use my WhatsApp on this line. I have been reporting it for months to mweb and have made in excess of 75 calls within 6 months of no service and mweb and telkom dont seem to give a damn. I pay for services unrendered and will be reporting this to the ombudsman and to ICASA. Hate mweb and will never give a recommendation to anyone to use thier services. Absolutely pathetic. In 4 years not a single product offering has worked and i have paid admin fees for more than 6 products.
We understand how extremely frustrating this has been, particularly after experiencing ongoing connectivity issues and making numerous attempts to get assistance over the past several months.Your query has been logged with our Technical Support Team for further investigation into the LTE service and the connectivity issues you’ve reported. The team will review the matter and assist with the appropriate next steps.We acknowledge the length of time you’ve been dealing with this and the impact of paying for a service that has not been performing as expected.Kind regards,
The Mweb Team
We understand how extremely frustrating this has been, particularly after experiencing ongoing connectivity issues and making numerous attempts to get assistance over the past several months.Your query has been logged with our Technical Support Team for further investigation into the LTE service and the connectivity issues you’ve reported. The team will review the matter and assist with the appropriate next steps.We acknowledge the length of time you’ve been dealing with this and the impact of paying for a service that has not been performing as expected.Kind regards,
The Mweb Team